Emergency Repairs
Check Tenant Repair Responsibilities before calling the emergency number!
Here is a list of emergency repairs (it is not exhaustive):
- Total or partial loss of electrical power (where this is caused by household appliance - a charge will be levied)
- Unsafe power, lighting socket, or electrical fitting where it is anticipated that this is causing imminent danger and cannot be treated as urgent.
- Total loss of water supply caused by Association’s fixtures or fittings
- Total loss of heating where no other form of heating has been offered
- Blocked flue to open fire or boiler
- Blocked or leaking foul drain, soil stack or toilet pan where there is no other working toilet in the dwelling
- Leak from water tank, heating pipe or cistern (where this is caused by tenant neglect - a charge will be levied)
- Insecure external windows (except glazing)
- Door entry phone (where dwelling is occupied by tenant with mobility problems or in area of communal access)
- Insecure front or rear door (where this is caused by tenant neglect - a charge will be levied)
- Toilet not flushing if no other WC available in dwelling
- No hot water if no other facilities exist for bathing or showering
- Loose or detached banister or handrail
- Gas leaks - tenant’s should immediately call Phoenix Gas