Defects Response Times
Emergency work - 24 hours
- No heating
- No water
- No electricity
- Burst pipes
- Broken W.C. i.e. not flushing or health and safety hazard
- Any health and safety issue
- Blocked drains
- Warden call or fire alarm panel faults
- Emergency lighting not operating
- Fire exits not opening
Urgent work - 4 working days
- Some sockets not working
- Some radiators not heating
- Timeclock defective but still able to use manual heating controls
- Front door and back doors sticking (fire exit)
- Roof tiles missing or dislodged
- Blocked baths, sinks etc
- Restrictor stays missing
Routine work - 28 working days
- Leaking gutters
- Defective kitchen doors and/or handles
- Defective internal door handles, hinges, easing doors etc
- Clipping pipes
End of defects period
- Easing and adjusting doors, keepers etc
- Filing in settlement cracks
- Re-securing chipboard to first floor
- Provision of additional sealant around windows, skirting etc due to any drying out
- Sealing any joints in gutters and downpipes
- First inspection of gas/oil boilers
- First service of fire alarms, fire extinguishers, burglar alarms
- Welding any loose joints in vinyl flooring