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Got a Complaint?

The Association has a Complaints Policy to deal with any grievances that you may have. If you wish to make a complaint about any aspect of the Association’s business you should request a copy of the Complaints Procedure. Here’s a basic outline of the procedure:

Complaints Procedure: Stage One - Verbal or written complaint to the Housing Manager, who will seek to resolve the matter. If you are still dissatisfied Stage 2 - Verbal or written complaint to the Chief Executive, who will reply stating reasons for his/her decision. If you remain dissatisfied Stage 3 - Verbal or written complaint to the Chairman, when the matter will be referred to the Board of Management.

We are keen to hear from you about any aspect of our services you may not be entirely satisfied with. You may submit your complaint using this form: