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Check Tenant Repair Responsibilities before calling the emergency number

Here is a list of emergency repairs (it is not exhaustive):

  • Total or partial loss of electrical power (where this is caused by household appliance - a charge will be levied)
  • Unsafe power, lighting socket, or electrical fitting where it is anticipated that this is causing imminent danger and cannot be treated as urgent.
  • Total loss of water supply caused by Association’s fixtures or fittings
  • Total loss of heating where no other form of heating has been offered
  • Blocked flue to open fire or boiler
  • Blocked or leaking foul drain, soil stack or toilet pan where there is no other working toilet in the dwelling
  • Leak from water tank, heating pipe or cistern (where this is caused by tenant neglect - a charge will be levied)
  • Insecure external windows (except glazing)
  • Door entry phone (where dwelling is occupied by tenant with mobility problems or in area of communal access)
  • Insecure front or rear door (where this is caused by tenant neglect - a charge will be levied)
  • Toilet not flushing if no other WC available in dwelling
  • No hot water if no other facilities exist for bathing or showering
  • Loose or detached banister or handrail
  • Gas leaks - tenant’s should immediately call Phoenix Gas

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