| Question |
Connswater
Mark
2007
|
Connswater
Mark
2008
|
UK Benchmark | Comment |
|
% of tenants who are satisfied with services provided by Connswater Homes |
79% | 84% | 76% | Top 9 score within benchmarking group |
|
% of tenants who thought the rent charged was good value for money |
80% | 87% | 72% | |
|
% of tenants who were satisfied with the condition of their home |
86% | 88% | 77% |
Top 7 score within benchmarking group |
|
% of tenants who are satisfied overall with their home |
83% | 90% | 81% |
Top 5 score within benchmarking group |
|
% of tenants who were satisfied with their area |
86% | 87% | 75% |
Top 7 score within benchmarking group |
|
% of tenants who were satisfied with the repairs service |
65% | 73% | 71% |
Increase in mark from last year. We are please to note this as we worked hard to address any problems. |
|
% of tenants who were satisfied with the range of contact methods available |
97% | 99% | N/A | |
|
% of tenants who found the staff helpful |
93% | 97% | 82% |
Top score within benchmarking group |
|
% of tenants who said Connswater Homes were good at keeping them informed |
82% | 94% | 79% |
Top 2 score within benchmarking group |
|
% of tenants who were satisfied that the staff were able to deal with their problem |
94% | 88% | 74% |
Top 4 score within benchmarking group |
|
% of tenants who were satisfied with the final outcome of their contact with the Association |
84% | 87% | 64% |
Top 2 score within benchmarking group |
|
% of tenants who on average felt they were treated fairly across all 9 equality dimensions |
99% | 99% | N/A |
|
| Benchmark Key: | Above UK Benchmark | Slightly below UK Benchmark | Significantly below UK Benchmark |
