Tenant Satisfaction Survey 2008 fp article

Summary Report 

Question
Connswater
Mark
2007
 Connswater
Mark
2008
UK
Benchmark 

% of tenants who are satisfied with services provided by Connswater Homes

79% 84% 76%

% of tenants who thought the rent charged was good value for money

80% 87% 72%

% of tenants who were satisfied with the condition of their home

86% 88% 77%

% of tenants who are satisfied overall with their home

83% 90% 81%

% of tenants who were satisfied with their area

86% 87% 75%

% of tenants who were satisfied with the repairs service

65% 73% 71%

% of tenants who found the staff helpful

93% 97% 82%

% of tenants who said Connswater Homes were good at keeping them informed

82% 94% 79%

% of tenants who were satisfied that the staff were able to deal with their problem

94% 88% 74%

% of tenants who were satisfied with the final outcome of their contact with the Association

84% 87% 64%

% of tenants who on average felt they were treated fairly across all 9 equality dimensions

99% 99% N/A

 

 To see the full 2008 Survey Performance Report (PDF) please click here