Question
Connswater
Mark
2007
Connswater
Mark
2008
UK Benchmark Comment

% of tenants who are satisfied with services provided by Connswater Homes

79% 84% 76% Top 9 score within benchmarking group

% of tenants who thought the rent charged was good value for money

80% 87% 72%

% of tenants who were satisfied with the condition of their home

86% 88% 77%

Top 7 score within benchmarking group

% of tenants who are satisfied overall with their home

83% 90% 81%

Top 5 score within benchmarking group

% of tenants who were satisfied with their area

86% 87% 75%

Top 7 score within benchmarking group

% of tenants who were satisfied with the repairs service

65% 73% 71%

Increase in mark from last year.  We are please to note this as we worked hard to address any problems.

% of tenants who were satisfied with the range of contact methods available

97% 99% N/A

% of tenants who found the staff helpful

93% 97% 82%

Top score within benchmarking group

% of tenants who said Connswater Homes were good at keeping them informed

82% 94% 79%

Top 2 score within benchmarking group

% of tenants who were satisfied that the staff were able to deal with their problem

94% 88% 74%

Top 4 score within benchmarking group

% of tenants who were satisfied with the final outcome of their contact with the Association

84% 87% 64%

Top 2 score within benchmarking group

% of tenants who on average felt they were treated fairly across all 9 equality dimensions

99% 99% N/A

 

 

Benchmark Key: Above UK Benchmark Slightly below UK Benchmark Significantly below UK Benchmark

 

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