Tenant Satisfaction Survey 2010 fp article

Summary Report 

Question
Connswater
Mark
2008
 Connswater
Mark
2010
NI HA
Benchmark 

% of tenants who are satisfied with services provided by Connswater Homes

84% 96% 83%

% of tenants who thought the rent charged was good value for money

87% 93% 77%

% of tenants who were satisfied with the condition of their home

88% 95% 74%

% of tenants who are satisfied overall with their home

90% 95% 88%

% of tenants who were satisfied with their area

87% 96% 87%

% of tenants who were satisfied with the repairs service

73% 92% 74%

% of tenants who found the staff helpful

97% 97% 94%

% of tenants who said Connswater Homes were good at keeping them informed

94% 96% 88%

% of tenants who were satisfied that the staff were able to deal with their problem

88% 94% 88%

% of tenants who were satisfied with the final outcome of their contact with the Association

87% 90% 81%

% of tenants who on average felt they were treated fairly across all 9 equality dimensions

99% 92% N/A

 

 To see the full 2010 Survey Performance Report (PDF) please click here