Question
Connswater
Mark
2008
 Connswater
Mark
2010
NI
Benchmark 
UK Benchmark

% of tenants who are satisfied with services provided by Connswater Homes

84% 96% 83% 76%

% of tenants who thought the rent charged was good value for money

87% 93% 77% 72%

% of tenants who were satisfied with the condition of their home

88% 95% 74% 77%

% of tenants who are satisfied overall with their home

90% 95% 88% 81%

% of tenants who were satisfied with their area

87% 96% 87% 75%

% of tenants who were satisfied with the repairs service

73% 92% 74% 71%

% of tenants who found the staff helpful

97% 97% 94% 82%

% of tenants who said Connswater Homes were good at keeping them informed

94% 96% 88% 79%

% of tenants who were satisfied that the staff were able to deal with their problem

88% 94% 88% 74%

% of tenants who were satisfied with the final outcome of their contact with the Association

87% 90% 81% 64%

% of tenants who on average felt they were treated fairly across all 9 equality dimensions

99% 92% N/A N/A

 

 

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