| Question |
Connswater
Mark
2008
|
Connswater
Mark
2010
|
NI
Benchmark
|
UK Benchmark |
|
% of tenants who are satisfied with services provided by Connswater Homes |
84% | 96% | 83% | 76% |
|
% of tenants who thought the rent charged was good value for money |
87% | 93% | 77% | 72% |
|
% of tenants who were satisfied with the condition of their home |
88% | 95% | 74% | 77% |
|
% of tenants who are satisfied overall with their home |
90% | 95% | 88% | 81% |
|
% of tenants who were satisfied with their area |
87% | 96% | 87% | 75% |
|
% of tenants who were satisfied with the repairs service |
73% | 92% | 74% | 71% |
|
% of tenants who found the staff helpful |
97% | 97% | 94% | 82% |
|
% of tenants who said Connswater Homes were good at keeping them informed |
94% | 96% | 88% | 79% |
|
% of tenants who were satisfied that the staff were able to deal with their problem |
88% | 94% | 88% | 74% |
|
% of tenants who were satisfied with the final outcome of their contact with the Association |
87% | 90% | 81% | 64% |
|
% of tenants who on average felt they were treated fairly across all 9 equality dimensions |
99% | 92% | N/A | N/A |
